Help & support
Last updated: November 10, 2026
For help with Signature Suite, email support@signaturesuite.ca. For sales, email sales@signaturesuite.ca.
All plans include an automated support assistant in the Service.
Base includes standard email support.
Pro, including Founding Pro, includes 24/7 Technical Support. For a critical outage, we aim to reply within 1 hour, at any time. For all other requests, we aim to reply by the next business day. These are response-time targets only. They are not a guarantee that an issue will be resolved within those times, and they are not an uptime or service level commitment.
QuickBooks connection problems
- If Signature Suite says QuickBooks no longer accepts the saved authorization, open QuickBooks connection and follow the reconnect steps.
- To connect for the first time, open QuickBooks setup (shop administrators only).
- When something fails, the QuickBooks connection page lists recent errors with Intuit's transaction id (
intuit_tid) and a reference. Include both in your email. They contain no passwords, tokens or customer details.
Please do not email passwords, authenticator codes or card numbers.